Betting should be fun — not a source of stress or financial trouble. At City888, we provide the tools, guidance and support you need to keep your betting experience healthy, safe and within your own control.
All these tools are free for all city888 members and can be activated at any time through your account settings or customer support.
Set the maximum amount you can deposit within a daily, weekly, or monthly period. Limits take effect immediately and can only be lowered, not raised, within 24 hours.
Immediately ActiveSet a time limit for each gaming session — 30 minutes, 1 hour, or 2 hours. The platform will remind you when the limit is approaching and offer a natural break.
Time RemindersNeed a break without closing your account entirely? Activate an account pause for 24 hours, 7 days, or 30 days. Your balance stays safe and accessible once the period ends.
24h / 7d / 30dIf you feel you need to stop completely, the self-exclusion option closes your account for a minimum of 6 months or permanently. This cannot be reversed during that period.
Maximum ProtectionYou can disable all bonus and promotion offers displayed in your account. This helps reduce the urge to bet more than planned.
Impulse ControlTrack how much you've deposited, withdrawn, and wagered over any period. Full transparency helps you make more informed decisions about your betting habits.
Full TrackingAt City888, we believe betting is a legitimate entertainment activity when done the right way. It should be part of your leisure time — not a way to solve financial problems, not an escape from stress, and not something that takes over your daily life.
That's why our commitment to responsible gaming is not just a sign in the corner of the website. It's part of how we design the platform, train our support team, and make operational decisions every day.
We know that a small number of users may experience betting-related difficulties at some point in their lives. For this group, we are here — not to judge, but to help with practical tools and genuine support.
All responsible gaming tools at city888 are completely free and can be activated without contacting anyone — directly in your account settings.
Many people don't realise when the line has been crossed. Wagering that starts as entertainment can gradually become a habit that affects finances, relationships, and mental health. Here are some warning signs to watch out for:
If you recognise three or more of these signs in yourself, that is a signal to take proactive steps. Remember — asking for help is a sign of strength, not weakness.
Problematic wagering can affect anyone regardless of background. It's not about a lack of discipline or a character flaw — it's an issue that can be resolved with the right support.
Here are some best practices we recommend to all City888 members to keep betting enjoyable:
City888 has a zero-tolerance policy on underage access. We implement multiple layers of protection to ensure the platform is only accessible to individuals aged 21 and above:
If you suspect a minor is using the City888 platform, please notify our support team immediately via live chat. Every such report will be investigated seriously.
If you or someone you know needs help with a betting problem, the City888 team is ready to assist without any judgment. There are several ways to get support:
The city888 support team is trained to handle responsible gaming conversations with empathy and professionalism. You will not be judged or discouraged from seeking help.
Set daily, weekly, or monthly limits
Instantly Active24 hours, 7 days or 30 days break
FreeAccount closure for a minimum of 6 months or permanently
Active 24 Hours30 minutes, 1 hour or 2 hours per session
FreeContact City888 customer support via live chat to activate any of the tools above.