This document outlines your rights and responsibilities as a City888 member. We have written it in plain language so you know exactly what you are agreeing to — no convoluted legal jargon.
Age, identity and personal responsibility requirements for registering and using city888.
Fund transfer policy, transaction limits, processing timeframes and conditions for withdrawing wins.
How bonuses are calculated, rollover requirements, and the conditions for claiming promotions.
Your responsibility in protecting your account, password and actions that may lead to restrictions.
By registering or using the City888 platform, you are deemed to have read, understood, and agreed to all terms stated below. If you do not agree with any part, please do not use this platform.
These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member" or "User") and city888 ("Platform", "we" or "the company"). This document is to be read together with Privacy Policy and Responsible Gaming Policy page.
These Terms apply to all use of the city888 platform across all channels — the website at city888.bio, the Android and iOS mobile apps, and any other services we offer to users in Malaysia.
By accessing, registering for, or using any part of the city888 platform, you fully and unconditionally accept these Terms. If you are registering on behalf of another person or entity, you also confirm that you have the authority to bind that party to these Terms.
The city888 platform is for adult entertainment purposes only. Use of this platform involves financial risk. Please ensure you understand these risks before proceeding with any wagering activity.
To register and use city888, you must meet the following requirements:
Each individual is only permitted to hold one account at city888. Holding multiple accounts is a serious violation that may result in the closure of all associated accounts and forfeiture of existing balances.
City888 reserves the right to request identity verification documents (KYC — Know Your Customer) at any time. Documents that may be required include a national ID, passport, bank statement, or proof of address. Completed KYC verification is a mandatory requirement before your first withdrawal is approved.
The KYC process at city888 is designed to protect you and our member community — it ensures that only verified account owners can access and withdraw funds from their accounts.
You are solely responsible for the security of your City888 account login credentials. This includes your password, PIN, two-factor authentication (2FA) code, and any other information that can be used to access your account.
You are required to:
City888 shall not be liable for any losses arising from the use of your account by a third party due to your negligence in safeguarding your login credentials.
| Item | Limits / Policy |
|---|---|
| Minimum Age | 21 years old |
| Minimum Deposit | RM 20 |
| Minimum Withdrawal | RM 50 |
| Withdrawal Processing Time | 15 minutes – 24 hours |
| Account Limit per User | 1 account only |
| Bonus Rollover Requirements | As stated in each promotion |
| Bonus Validity Period | 30 days unless stated otherwise |
| Minimum Betting Limit | RM 1 per bet |
City888 accepts deposits via the following local Malaysian payment methods: DuitNow, FPX (online bank transfer), Touch 'n Go eWallet, Boost, and direct bank transfer. All deposits are processed instantly or within no more than 30 minutes.
Withdrawal Policy:
All funds deposited into a city888 account must be used for wagering purposes. Deposits that remain inactive for more than 180 consecutive days may be subject to an inactivity fee of RM 10 per month or until the balance is depleted, whichever is lower.
Withdrawals are only permitted to the same name as registered on the city888 account. Withdrawals to third-party accounts are strictly prohibited and may result in an investigation and account suspension.
City888 offers a variety of bonuses and promotions to new and existing members. Each bonus is subject to specific terms stated alongside the offer. The following are general terms that apply to all bonuses:
We write our bonus terms in plain language — no hidden conditions after you deposit. If there is any confusion about the terms of a promotion, please contact the City888 support team via live chat before claiming the bonus.
To view all current city888 promotions and the specific terms for each offer, visit the Promotions page, which is updated regularly.
Once a bet is confirmed by the city888 system, it cannot be changed or cancelled unless a Cash Out feature is available for that bet. You are solely responsible for ensuring the bet slip is correct before confirmation.
City888 reserves the right to void or adjust bets under the following circumstances:
If a bet is voided for reasons other than member error or fraud, the staked amount will be fully refunded to the account balance. For parlay bets containing one voided selection, that selection is removed and the parlay odds are recalculated based on the remaining selections.
The following actions are strictly prohibited on the city888 platform and may result in immediate account suspension or closure, along with forfeiture of all balances:
City888 operates a sophisticated fraud detection system that runs around the clock. Any attempt to defraud or exploit the platform will be detected and reported to the relevant authorities where necessary.
City888 reserves the right to suspend or close an account without prior notice under certain circumstances, including but not limited to:
You may also close your account at any time by contacting City888 customer support. Before closure, please ensure all pending withdrawals have been settled and there are no active bets still running.
For members who need a temporary break, City888 provides the option of an account pause (account cooling-off) that lets you pause wagering activity for 24 hours, 7 days, or 30 days without fully closing your account. This option can be activated through your account settings or via customer support.
City888 provides a wagering platform as an entertainment service. To the extent permitted by applicable law, City888 shall not be liable for:
Nevertheless, city888 is committed to resolving any platform technical issues that affect valid bets within a reasonable timeframe. Should a technical error on our end affect the outcome of your bet, we will resolve the matter fairly based on available system records.
City888 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on this page with a revised update date.
For amendments involving material changes to member rights or responsibilities, City888 will endeavour to provide advance notice via registered email or in-platform notification at least 7 days before the changes take effect.
Continued use of the city888 platform after any amendment is published constitutes your acceptance of the updated terms. It is your responsibility to review this page periodically.
If you have any questions about these Terms and Conditions, or need further clarification on any section that is unclear, the City888 team is ready to assist you.
You can reach us via:
For matters related to responsible gaming, account limits, or support regarding betting habits, please visit the Responsible Gaming page for more detailed information and support resources.
The city888 support team speaks English and is ready to assist you 24 hours a day. We prioritise accurate and honest responses over unhelpful templated replies.
How we collect, store, and use your personal data on the City888 platform in accordance with data protection standards.
Tools, resources, and guides to help you maintain healthy and balanced betting habits.
Answers to frequently asked questions about accounts, deposits, withdrawals, betting, and all City888 features.